Yeah, i think it would be funner to do runs without the call assistance.

But if you use the call assistance service, the in game timer progresses much more than if you would have driven there normally so i don't think it needs to be banned. And it would be bad if every time the truck tipped over the run was over because you can't call service. The best way to fix this is probably to add an in-game time option or divide every category into RTA and IGT.

Yes we really need to have an in-game time run because we have lot of load screen and for some computers we don't load in 0.1s so yes i think an in-game time is the best thing for this game.