All of the mods are volunteers, so it could take a while. Usually you should try to contact the mods for a game. You'll find that most the the time they'll get back to you rather quickly. Every mod should have links to contact methods right below their avatar/name.

If there still is no answer after 3 weeks (21 days), and you've tried contacting them directly or they don't have contact methods, you can post in this thread for help: https://www.speedrun.com/The_Site/thread/63nr7 Just keep in mind that the site mods/admins won't be able to help you if you haven't made a good faith effort to contact the game's mods or it's under the 3 week time period time.