Send a direct message to the moderator on the site, and also try to contact via the moderator's socials - discord, twitch, etc (you can find them on the moderator's profile page). If Kotti doesn't reply to you very soon, then use the support hub to report this case. Runs shouldn't be pending for so long, so there is no excuse for that.
@bowserjr65 Exactly as you said - moderators have life and all of that, and making new runs CAN be a part of this life. Moderators don't have to stop everything they're doing when a new run is submitted, don't have to stop speedrunning themselves until they check the run, and also don't have to verify new runs in the order they were submitted. Game moderators are given 21 days to verify runs for those reasons, and only after those days passed you can complain to the relevant moderator.
@Laika_the_Spacedog I apologize for my wrong answer earlier today, I was indeed mistaken. The account creation date has nothing to do with this.
I did some tests on a mock category, by submitting mock runs by me and 2 others (with their permission). And oh boy did I found some interesting stuff. In case 2 or more runners submit runs in the same day with the exact same time, then:
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The next order variable will be the video link, in descending "dictionary" order. So let's say for simplicity that runner 1 submitted the video link "a", runner 2 with "b" and runner 3 with "c" - the third runner will be on top, then the second runner, and then the first runner at the bottom. Another example: runner with a YouTube video link will be on top of a runner with Twitch video link.
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In the very impossible case that the 2 or more runners submitted their runs with the exact video link, the next order variable is the run submission date in ascending order. (It might also be the run verification date, hard to tell and I don't care). Which means the first person to submit their run will be on top, and so on by the order of the runs submissions/verifications.
Testing for the next order variable is useless at this point.
@jackzfiml But that thread is now the official raking thread. We talk about serious raking stuff there.