The Switch version of the game is known to crash at certain points, for example when trying to access the smartphone. If the game crashes during a run, the following procedure is implemented:

• You can restart the game and continue the run.
• The time from the crash until returning to the point in the game when the crash happened will be subtracted from the final time to ensure fairness and not punish runners for a time loss they can't avoid.
• Please return to the point in the game when the crash happened as fast as possible.
• Please refrain from taking a break during that time.
• The timing will be done by a moderator, you do not need to subtract the time yourself.

In this video you can see how the Crash-Adjusted Time (CAT) is calculated: