It looks like changes have been made to this rule recently meaning that any softlocks or crashes are no longer removed from the final time. This meant that Herasmie's freeplay WR is now his old time and my NG+ PB is 2 mins off WR. This has been a controversial rule and personally i think there should have been a community vote on it. Can one of the mods please check this rule change and explain the reason behind it?

Take everything @TSG said and make that my opinion as well. The rule made no sense and I am glad it is gone

Fair enough, I also thought the rule was weird when I first saw it as no other game I know has this. Although it is annoying to lose a PB/WR pace run to something out of your control, it is no different to losing a run to RNG. I also agree that it can be abused a lot, for example intentionally softlocking when a trick has taken too many attempts so the section can be redone