FAQ about “Lumione“

Dear Light Chasers from speedrun,

"Lumione" has finally officially met with the public, here are some Q&A of the Steam and Nintendo Switch for everyone to check.

“Lumione” Steam FAQS:
Configuration Part：
Q1：What is the computer minimum system requirements?
A: Requires a 64-bit processor and operating system
OS: Windows 10 or higher
Processor: Intel Core i7-4770 | Ryzen5 1400
Memory: 8 GB RAM
Graphics: Nvidia GeForce GTX 750 Ti | HD 6950

Q2：What is the computer recommended system requirements?
A: Requires a 64-bit processor and operating system
OS: Windows 10 or higher
Processor: Intel Core i5 8400 | Ryzen3 3100
Memory: 8 GB RAM
Graphics: Nvidia GeForce GTX 960 | R9 280

Q3：My computer system is windows7, can I download and play ”Lumione”?
A: Very sorry for that, our game minimum system requirement is Windows 10 or higher, this is Microsoft’s problem, Microsoft's own windows7 system is no longer updated, and there is nothing we can do. Please understand.

Q4: Can I use the controller to play “Lumione”?
A: Of course, all gamepads supported by Steam's own platform are also supported in the game, and you can adjust related parameters in the system settings. The key prompts in the game are mainly XBOX.

Game Save Part:
Q1: How to find our game save documents and LOG contents path on the computer?
A: Path: Local Disk (C:)>user
>Administrator>AppData>Local>Lumione>Saved>SaveGames>Lumione

Q2: Does the game support cloud archives?
A: Yes, we support cloud archives.

Achievement & Collect Elements Part:
Q1: Does “Lumione” have achievement in the Steam?
A: Yes, we already setting achievement in Steam, for more detailed information please check our official “Lumione” Steam pages: https://store.steampowered.com/app/1339860/Lumione/

Question Part:
Q1: What is the problem if the game cannot be installed normally?
A: You can solve the problem by restarting Steam or restarting the computer. If the installation still fails, please send us a private message.

Q2：What should I do if the game screen freezes?
A: You can solve this problem by adjusting the picture quality in the game settings.

Q3: What should I do if the game crashes or is always in the loading state?
A: You can try to restart the game or restart the computer. If the problem persists after restarting, please reinstall the game. If you have similar problems, please send us a private message.

Q4: What should I do if the game has a Fatal Error problem?
A: If you encounter such problems, please send the LOG file according to the following path, and we will investigate with you separately.
Path: Local Disk (C:)>
User>Administrator>AppData>Local>Lumione>Saved>SaveGames>Lumione

Q5: Can the game change the key position?
A: The key position can be modified in the game; you can modify the key position according to your preference!

Q6: What is the game size of the official Steam version?
A: The size of the game is 3.9GB.

Q7: How to submit suggestions and feedback game bugs with official feedback?
A: You can write down your suggestions and feedback in our Discord HELP Channel.
Lumione Official Discord: https://discord.gg/s6nCqX6e69


Nintendo Switch part：
Purchasing Part：
Q1: How do I purchase the digital version of “Lumione” on Nintendo Switch?
A: Please go to the eShop and click to search for "Lumione" to purchase the digital version.

Language Part:
Q1: Does the "Lumione" downloaded from the Japanese server include English? How to find out what language the game has?
A: We have marked the language in the eShop. After entering the game, you can change the language in the game settings.

Question Part:
Q1: Will there be physical cards in the Nintendo Switch version of "Lumione"?
A: We are also planning matters related to the physical card. Please continue to pay attention to us, thank you.

Suggestion Part:
Q1: Why is my Nintendo Switch account banned?
A:
You use the cracked Nintendo Switch console to play online games, visit eShop, download or update games;
The payment method you used to purchase the digital version of the game is found to have problems, such as stolen credit card, credit card obtained through illegal means, malicious refund after multiple purchases, use of virtual transaction loopholes, etc.;

Q2: Do you have any suggestions for purchasing the electronic version of "Lumione"?
A:
Do not purchase any digital game accounts and second-hand NS consoles.
Physical gift cards and download codes are generally not risky, but remember that the purchase requires the seller to show the photo of the gift card "the card number". It is still recommended that you use your own credit card/PayPal to purchase "Lumione".

You are very welcome to join the official Discord of "Lumione": https://discord.gg/s6nCqX6e69 to communicate with us about the content and consultation of the game. Thank you for your support and love to our game!

Lumione_game

Lumione