Forums  /  The Site  /  I come here to complain about site staff of speedrun.com
  DaroachDaroach
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If you find this post nonsense or something, it is completely normal because no one knows my feeling now.

(Even after I complain about site staff in src, I have to verify the run tho)

First, I don't understand why there are just two site moderators. Only they handle the site stuff and the efficiency is obviously low. Not to mention, they are in the similar time zone and sometimes it is impossible to contact them immediately. Elo earns a lot of money from making advertisement on src but why cannot they just open the piggy bank and recruit more moderators. Apart from the efficiency, sometimes there are only 2 moderators who made the decision specifically they also mentioned that they were also busy. It may make the users wait for the respond from the site staff for endless time.

Secondly, for the mod ban thing. We did not know that thing existed before we even get banned. Mod ban itself is very subjective. And mod unban is very subjective too. It is very easy for some people to get mod whitelisted but it is very hard for some people to get mod whitelisted no matter how many things they have done. For me, I have not done anything that is against the moderation rule for a long time and I send countless mod ban appeal. But I get 0 respond from the site staff. There is no a clear requirement of getting mod whitelisted and there is no standard of getting mod banned.

Back to the question I asked in forum a long time ago. "Will I get mod unbanned before 2022?". My answer is no because of the currently situation of the poor site management of the site. I think that src should provide a comfortable environment for the speedrunner. But after seeing the complain of the site update of src in the forum, I think that the environment of src is worse than before src get acquired by an advertising company that only cares about money but not the community itself.

Ok, I finish complaining. Have a good day!

 
  DaroachDaroach
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Or I should say 2 "active" site moderators

 
  ReverseReverse

More than two. Took me two clicks to find more.

LXndxZzZLXndxZzZ and frenchfrench like this. 
  YUMmy_Bacon5YUMmy_Bacon5

Basically only 2 mods communicate with us
And I think they are also the only ones doing support hub requests

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  VyPrVyPr
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They are community support mods, and my guess is elo doesn't want to add another paid position to the site when it's not entirely needed.

Volunteers would be a nice addition for sure, but who knows, it might be against the company's policies, or possibly laws regarding unpaid work

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  jackzfimljackzfiml

Originally posted by PikAsriel Will I get mod unbanned before 2022?

Ngl you wouldn’t’ve made this thread if you didn’t get blacklisted.

LXndxZzZLXndxZzZ, WalgreyWalgrey and TuttereyTutterey like this. 
  WalgreyWalgrey

Remind me why they were blacklisted again?

KkntucaraKkntucara likes this. 
  GarshGarsh
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@ViperViper There used to be a whole team of volunteer site mods until Elo axed it. The two @PikAsriel is referring two were the only ones from the old team that became Elo staff. They also seem to be the only members of the site staff who are actual speedrunners. There are more Elo staff like @CamcorderCamcorder or @SpeedrunComSpeedrunCom, but the two original staff are the only ones that verify game requests and moderate the forums as far as we are aware. The others seem to be developers or upper management people at Elo (which spans more than just Speedrun.com).

jackzfimljackzfiml, IvoryIvory and 4 others like this. 
  jackzfimljackzfiml

Originally posted by Walgrey Remind me why they were blacklisted again?

Mod farming.

 
  MrMonshMrMonsh
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Originally posted by GarshThere are more Elo staff like Camcorder or lewisandspark, but the two original staff are the only ones that verify game requests and moderate the forums as far as we are aware.

@GarshGarsh I think it's important to note that @lewisandsparklewisandspark is no longer affiliated with Elo: https://www.speedrun.com/news/874-2021-8-13-community-update-data-migration-and-community-manager

Originally posted by Site NewsNext, we have some news to share.

LewisAndSpark has decided to move on from Elo. We are grateful for all of their insights and passion in advocating for the speedrunning community. Their hard work and dedication have helped lay a solid foundation for the future of Speedrun.com.

We know LewisAndSpark will continue to do great things in future opportunities and wish them all the best!

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  GarshGarsh
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Oh, didn’t notice that. I changed it to a different one.

PearPear and MrMonshMrMonsh like this. 
  VyPrVyPr

@GarshGarsh Similar to my message above, starsmiley and meta were hired on to ELO, so they are no longer volunteers. The most likely reason for removing volunteers, like I said before, is probably based on the reason that ELO is a company and has to pay wages. I honestly can't think of another reason for removing volunteers, as its a plus-plus situation for all parties involved.

 
  DaroachDaroach

It is very interesting that Meta replied me that I wouldn't get respond about getting mod unbanned within half a year and Starsmiley replied me that not only Meta and she handled the mod ban appeal. More interesting thing is that Jackzfiml can get mod unbanned so easily only after he DMed Starsmiley about mod ban appeal. But Starsmiley sometimes told me to send the appeal to support hub, sometimes told me to send the appeal to email or DM. I don't know why they always change the options. It is very confusing too.

 
  ReverseReverse
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@jackzfimljackzfiml what is "Mod farming."?

frenchfrench likes this. 
  DaroachDaroach
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@ReverseReverse mod farming means moderating a lot of leaderboards but do not care about the leaderboards. I used to be a mod farmer before but I changed.

LXndxZzZLXndxZzZ and jackzfimljackzfiml like this. 
  YUMmy_Bacon5YUMmy_Bacon5
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Originally posted by Viper I honestly can't think of another reason for removing volunteers
Another reason is doing work for them is kinda optional
Like they could do 5 requests 1 day and then 50 another
But with paid staff they probably have to do a certain amount to get paid

 
  LivLiv
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I don't know why you'd assume that you would always be able to contact site mods anyways, regardless of time zones.

The site mods are now employees at ELO, however you can't expect them to be available at all times (or as you put it "immediately") for a userbase of currently 900K users. Especially when they also have their own reasons for coming on the site also, being speedrunners, and have their own lives.

I'm not trying to defend ELO and I have issues with the ways they are making updates and generally running the site too, but how do you know how much they make from ads? Can you provide this information? I have no qualms with people critiquing them but posts like this just reek of childish entitlement.

Personally my own view on the mod-ban stuff is that someone who's a self-admitted mod farmer should have no business being a mod, because their view on the role and what's required of it and what it represents is already distorted from what it should be, and until they can prove they've changed... why should they unban them from modding?

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  ReverseReverse

I don't understand what the person would gain from fakemoderating games. There are better ways of 'collecting badges'.

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  DaroachDaroach
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Actually, people have the timezone similar or same as timezone of the site staff so they can always have many time ro contact the staff. But hey, have you ever thought of the feeling of the people having different timezone?

Also you mentioned that mod farmer shouldn't moderate the games. Hey, you forget one thing: if you check, I haven't mod farm for a long time. Why can other people who get mod banned so easily to get unbanned but I have to wait like this.

Also, the site management before src gets acquired is obviously better than after src gets acquired. Because there used to be more moderator to handle the staff. This is the fact that can be observed.