View support hub status
2 years ago
Valhalla

Is there some way to see the status of a request that you made in the support hub? Previously for adding games / requesting moderation you could just check if you posted/requested it, but I don't see any kind of confirmation for anything I do in the hub and have no real way of remembering exactly what I asked, leading to a higher chance of duplicate requests. Is there some way to get them to notify you via email or something that your request is being processed like any other support forum?

Pear and AndKse like this
Belarus

https://www.speedrun.com/the_site/thread/amg1m - in the new update it was removed

United States

They're working on notifications for it presently, I believe.

Don't know how long it will be until will be fixed, just that they said they're fixing it. They do see it, just we don't know if they see it presently.

Edited by the author 2 years ago
Pear, Merl_, and Jubilee like this
Valhalla

Gotcha, this just seemed mildly inefficient lol.

Ivory, Pear, and O.D.W. like this
Indiana, USA

People keep saying they "think" they're working on an update to this. Has elo actually responded to anything saying this is something they're going to fix?

Pear, Ivory and 2 others like this
French Southern Territories

Starsmiley said that Elo is working on fixing the support hub right now before they do anything else.

Pear, Brakshow and 2 others like this
Indiana, USA

Awesome thanks Merl and Star for the updates :)

Pear likes this
Nevada, USA

I hope so... I now have 3 support hub tickets pending and no way to know what, if anything, is being done.

Pear and KomradeKontroll like this