I still believe a CM is necessary. Especially to communicate what developers are doing. To be the person inbetween the company and the community. Right now we do not have a person like that. And it is very VERY important in such a community driven platform.
Regarding @SpeedrunCom, I personally think it's a great idea, though I'd rather have a "- User who posted the response" at the end of whatever they wrote. Just seems more reassuring and real rather than a totally anonymous response.
Hey All,
Elo's CEO here. Just wanted to touch base and mention that I'm reading feedback consistently. FWIW Cam is a programmer who is currently actively working on the site. Our engineers aren't hired because of their desire to interact with the community, and it's not a job requirement. Posting in front of a large community is intimidating. I see people pick apart words online and it can be understandably stressful to write for an audience under those conditions.
When I see the negativity towards Elo it can be rough to read, but I also welcome it. Feedback is important and valuable. I think most people hold us to a high standard because they care so much about the community. When you make product decisions on a site used by so many people there is no correct answer for every problem you encounter. As a result you can't please every single user. I accept this as a core challenge to any website over a certain size.
I always say internally that SPEEDRUNNERS ARE METICULOUS. You're all so detail oriented; it's why you're able to develop such a deep understanding of games and find glitches. It's something I love about the community and sometimes that microscope gets turned on the site/company. Some great feedback and ideas come out from you all as a result. I just want to thank those of you who take the time to write up feedback here.
I appreciate the patience from everyone on site updates. Often changes that seem simple are extremely complex since the code base is old and full of technical debt. Sometimes we can't address everything we planned on all at once. That said I want to speed up the rate of updates, and have the community see more iterative changes.
I think we did something right if we managed to get the CEO to respond to the thread. Thank you for the reply and I (and probably many others) are looking forward to seeing more responses from you and the other staff members who work on the programming side of things because I feel like this is what the community needs more.
Thanks @Lawliepop, just hearing from you makes a huge dent in community concerns as to Elo's level of care and concern for this site. As long as this great group of players and perfectionists feel their concerns are being seen and responded to at some point if necessary, I don't think we could ask for much more than that; and the CEO taking the time themselves to make sure we know that is a great thing.
